EXCHANGE & RETURNS
We are responsible for what we sell. If you are not completely satisfied with your purchase, we offer a free and easy.
Exchange of the items purchased from Neelam Boutique shall be allowed within 2-3 days from the date of delivery, provided the merchandise is in its original and saleable condition with original invoice.
We do not return or exchange Gift Vouchers, Gift Garments.
In the unlikely event that any outfit you have ordered from us is not received in good condition, is damaged or defective, or if outfit delivered is different from what you had expected, you may return the outfit unused, in its original packaging, tags.
Any exchange or returns for reasons other than the above, the shipping charges if any, will not be refunded.
Merchandise bought during sale will not be exchanged
What is the return policy on neelam boutique?
Most of our peoducts are eligible for return or refund for domestic orders if they are un ultered. There are some items that are made to order which are not eligible for returns the return and exchange policy for every product is clearly mentioned on the product page. Please note that international orders are not eligible for return ot exchanges.
If the product is eligible for return, you may write to us at neelamboutique10@gmail.com within 7 days of delivery to request return and refund. Only products which are unused, unworn, unwashed, undamaged, with all its labels and tags completely intact. In original packaging and eligible for return only can be refunded.
- How are return processed?
Once you request to return a product you have to brought back to our store where it it checked by our quality control team, once the product passes the quality control, a refund is initiated.
- Can I cancel my order?
You can cancel your order within 24 hours of order, please email us at neelamboutique10@gmail.com or call us on +91 9662350787
Return, refunds, cancellation and Exchange
What is the return policy on Neelam Boutique?
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Most of our products are eligible for return and refund for domestic orders if they are unaltered. There are some items that are made to order which are not eligible for returns. The return and exchange policy for every product is clearly mentioned on the product page. Please note that international orders are not for returns or exchanges.
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If the product is eligible for return, you may write to us
neelamboutique10@gmail.com within 7 days of delivery to request and refund. Only products which are unused, unworn, unwashed, undamaged, with all the labels and tags completely intact, in original packaging and eligible for return only can be returned.
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How are return processed?
Once you request a product, you have to brough back to our store where it Is checked by our quality control team. Once the product passes the quality control, a refund is initiated
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Can I cancel my order ?
You can cancel the order within 24 hours of orders. Please email us at neelamboutique10@gmail.com or call us at +91 9662350787 to request cancellation. You will not be able to cancel the order by yourself on the website.
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Neelam boutique reserves the right to cancel any order without pre-confirming the customer at any time and may verify any order before shipping the same to the customer that may include having a verbal or written confirmation from the customer
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How will I receive the refund for my canceled or returned product ?
We will process your refund within 7 to 15 business days incase of cancellation of an order. In case of returns, we will refund the money after the product has been received by our warehouse and post completion of quality check. Please note, this entire process takes 2 weeks after the return has been reached at our store.
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Can I return part of my order?
Yes. You can return any products that are eligible for returns within 7 days of delivery. Please do note there are some items that are not returnable or exchangeable
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My garment does not fit me. What can I do?
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If the product does not fit and you would like a new size, please request for a size exchange
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with the customer service team within 7 days of receiving the product. In some cases, minor size and fit alterations might be available for orders placed within India. Our team will try its best to help you for any size exchanges, alterations subject to availability
International Shipping and Returns
Which countries does Neelam boutique ship to?
Neelam boutique ships to US, UK UAE, AUSTRALIE, HONG KONG, South afruca, qatar oman, malasia, singspore, mauritius, south africa and many more
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What are the international cost and shipping duties?
please ask shipping charges before despatch will provided you regular or express charges duties will bear by them .
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Please note that custom duties and taxes will be charged at the time of delivery based on actual duties charged by your country of delivery address.
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Can I return, exchange or cancel an international order?
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You can cancel your order within 24 hours of order. Please note that international orders are not eligible for returns or exchanges. To cancel your order please email us on neelamboutique10@gmail.com
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What payment methods does Neelam boutique allow for international shipping?
You can use all international credit cards to make the payments for your international shipping orders.
